Customer Service Officer - Jakarta Selatan
Join Pengiklan Anonim as a Customer Service Officer in the heart of Jakarta Selatan and become a key player in delivering exceptional customer experiences. In this dynamic role, you will serve as the first point of contact for clients, addressing their inquiries and concerns with professionalism and empathy. Our team is dedicated to providing top-notch service, and we believe that your passion for customer satisfaction will make a significant impact.
As a Customer Service Officer at Pengiklan Anonim, you will be part of a vibrant team that thrives on innovation and collaboration. You will handle customer interactions through various channels, including phone, email, and live chat, ensuring that every client feels valued and heard. This role offers a unique opportunity to grow within a company that is committed to excellence and continuous improvement.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints through phone, email, and live chat, ensuring timely and satisfactory resolutions.
- Provide exceptional customer service, building strong relationships with clients and ensuring their needs are met.
- Assist in troubleshooting and resolving technical issues related to our products or services.
- Maintain accurate and up-to-date records of customer interactions in our CRM system, Salesforce.
- Collaborate with other departments to ensure seamless customer support and service delivery.
- Stay informed about industry trends and best practices in customer service to continuously improve service quality.
- Participate in team meetings and training sessions to enhance your skills and knowledge.
- Contribute to the development of customer service policies and procedures.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Communication, or a related field.
- Minimum of 2 years of experience in customer service or a similar role, preferably in a dynamic and fast-paced environment.
- Excellent communication skills, both written and verbal, with the ability to handle difficult situations professionally.
- Strong problem-solving skills and a customer-centric approach.
- Proficiency in English, both spoken and written.
- Familiarity with CRM systems, particularly Salesforce, is a plus.
- Ability to work under pressure and meet tight deadlines.
- Passion for delivering exceptional customer experiences and a commitment to continuous learning and improvement.
🛠️ Keahlian
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